Terms & Conditions
By purchasing this product, the client is agreeing to and bound by the following conditions
Description of product
Drawing produced with graphite pencils. The finished product will be protected with a fixative spray to prevent damage to the work. The work will be based on a photograph provided by the client. The artist has the right to turn down the commission if a high quality photo cannot be provided.
Photograph rights
If the reference photograph is not the client's own, the client must obtain permission from the owner of the photograph. If the photograph was taken by a professional photographer, the client must obtain permission from the photographer.
Payment terms
Payment can be made by bank transfer or Paypal. A 50% deposit is required to secure the booking before starting the drawing - this deposit is non-refundable once the drawing has been started. The balancing payment is required before dispatching the product. If the client is unhappy with the finished result, and it cannot be resolved through minor alterations, then the balancing payment will not be required, however the client will not be given the drawing.
Target dates and dispatching product
A target date will be agreed before starting the drawing. The client will be notified when the product has been dispatched. From this point, the length of time it takes to arrive is no longer the artist's responsibility.
Delivery of the product
The product will be posted via tracked delivery from Czech Republic. The client will be given a tracking number. Protective packaging will be used. Shipping cost is always included in the full price of the drawing. Payment of import duty may be required in some countries, which is the responsibility of the client.
Returns & Damage in transit
If the drawing is damaged in transit, the client must get in touch with an artist of the damaged artwork within 24 hours of receiving it. The drawing will need to be returned and a new one will be completed without further cost, or the client can be refunded. If a new one is required, this will be completed at the soonest opportunity within the artist's waiting list.
If a minor alteration is required after receipt of the drawing, the client must contact the artist within 7 days. Delivery costs both ways are the client's responsibility.
Copyright
The artist retains the copyright of the work, so therefore has the right to use an image of the work for portfolios, this website and social media*. The client does not have the right to sell copies of the work in any way without permission from the artist.
Data Protection
The artist will need to collect the following information: the client's name, email address and address. This information will only be used to send invoices and to deliver the product. The client's name will be stored to keep track of orders. Once the client has received the product, records of email addresses and addresses will be deleted. Any photos that have been saved or printed will also be deleted or destroyed.
*if the portrait is a gift, an image of the work will not be published on social media or this website until the gift has been received.